You bet! It’s like having a little treasure chest of tasty treats arriving at your door each month. You’ll keep getting your delicious box unless you decide to skip, pause, or cancel.

All subscriptions are recurring unless you decide to skip, pause, or cancel. If you want to make any changes for the next month, you’ll need to let us know before midnight on the 24th. For example, if you want to skip, pause, or cancel your February box, just email us at hello@helloyummy-box.com by January 24th at midnight.

If you sign up after the 24th, you’ll have until midnight on the last day of the month for any adjustments. So, if you sign up on January 30th, just drop us an email by January 31st at midnight if you want to skip, pause, or cancel your rolling subscription.

We’ve got four scrumptious subscription options to tickle your taste buds! The longer you subscribe, the more you save! Each box is packed with goodies worth at least £35, so you can be sure you’re getting an amazing deal.

• 1-Month Subscription: Just £15.99 per month. This rolls on each month unless you fancy a break and decide to skip, pause, or cancel.
• 3-Month Subscription: Only £14.99 per month. This tasty deal continues for three months and automatically renews unless you skip, pause, or cancel.
• 6-Month Subscription: Just £13.99 per month. You’ll enjoy this for six months, and it’ll automatically renew unless you decide to skip, pause, or cancel.
• 12-Month Subscription: Only £13.50 per month. Dive into a year of delightful goodies, with automatic renewal after 12 months unless you skip, pause, or cancel.

Just a heads-up: the 3-month, 6-month, and 12-month subscriptions can’t be cancelled before the minimum term—think of it as a delicious commitment! You’re enjoying a discount from the regular £15.99/box price because you’re signing up for the minimum term.

We’d love for every subscriber to enjoy every item in their box, but due to the nature of the surprise box, we’re not currently able to accommodate every allergy, intolerance, or preference. This means there may be times when, unfortunately, you can’t enjoy everything in the box.

The month you place your order is the first box you’ll get to munch on! For example, if you subscribe between October 1st and 31st, your tasty adventure will kick off with the October Box.

The only times this might change is if the monthly box sells out before the month’s end or if we decide to extend the sale into the following month. Don’t worry, though—if that happens, we’ll clearly indicate the edition you’re ordering right on the checkout page.

We use Royal Mail to deliver our boxes of deliciousness, and we’ll always send you a tracking code via email as soon as your order has been dispatched so you can keep your eye on your goodies as they make their way to you.

At the moment, we only ship to addresses within the UK, including the Channel Islands and Scottish Highlands.

Unfortunately, we can't offer international shipping just yet, but we're working on it and hope to have that option available in the future!

We have three delivery rounds each month, so when your tasty box arrives depends on when you sign up!

If you’ve paid by the 11th, you’ll be in the first shipment, with your goodies arriving between the 15th and 25th of the month.

If you’ve paid between the 12th and 22nd, your box will be in the second round, landing between the 25th and the end of the month.

And if you sign up between the 23rd and the last day of the month, your box will be in the third round, arriving by the 11th of the following month.

For all our existing and new subscribers: after your first box, you’ll always receive your goodies in the earliest delivery round each month, between the 15th and 25th. So keep your eyes peeled for your shipping confirmation email—it'll have all the juicy delivery details! Once our warehouse has dispatched your order, you’ll get an email with a link to track your order progress. Just a heads-up: it can take up to 48 hours for any tracking updates to show.

If you’re still wondering where your order is, don’t hesitate to drop us a line at hello@helloyummy-box.com, and we’ll get back to you as soon as we can. Please remember, delivery times are estimates, and there may be delays with couriers beyond our control. If your order hasn’t arrived within 30 days of the promised delivery time, or if it shows up damaged, just let us know—we’re here to help!

Absolutely! First off, you’ll receive an order confirmation once you place your order or when your subscription is processed. The next email will be a shipping confirmation once our warehouse has dispatched your order. This will include your delivery details and a link to track your order progress. Just a heads-up—it can take up to 48 hours for any tracking updates to show.

If you’re still wondering about your order, feel free to drop us an email at hello@helloyummy-box.com, and we’ll get back to you as soon as we can. Please keep in mind that delivery times are estimates, and there may be delays with couriers that are beyond our control.

If you have a promo code (lucky you!), you can enter it at checkout if it hasn’t already applied automatically. Just click on "Apply," and your code will be activated, showing your new balance. Enjoy!

Your discount code might only be valid for certain subscriptions, or it may have expired. You can find these details in the fine print of the offer. If the issue continues, please feel free to drop us a line at hello@helloyummy-box.com, and we’ll be happy to help. We aim to reply to all emails within 2 working days.

There a few reasons your box may not have reached you just yet. Once your order leaves our warehouse, we'll send you a dispatch email with all the tracking and delivery info to let you know when to expect your delicious delivery!

Payment for your first box will be taken right away when you sign up. After that, your second box will be charged automatically on the 11th of the month, unless you decide to skip, pause, or cancel. From your third box onward, you’ll be charged automatically on the 1st of each month - unless of course, you fancy a little break!

Unfortunately, once your order has been processed, you can’t change your delivery address. Please drop us a line at hello@helloyummy-box.com as soon as you can and we may be able to make this change for you manually if your box is yet to be dispatched.

Just a heads-up: if the address isn’t updated in time, the shipping label will be printed with the old address. If your tasty treats are returned to sender because of this, we can only resend them once they’ve made their way back to our warehouse. So, let’s get it right the first time and keep the goodies delivery on track!

We know that sometimes you need to take a little breather, and we’re here to make it a piece of cake. If you want to pause your subscription or skip your next box, just drop us a line at hello@helloyummy-box.com ad we’ll be more than happy to help you out with this.

If you want to make any changes for the next month, please let us know before midnight on the 24th. For example, if you want to skip or pause your February box, just email us by January 24th at midnight. If you do decide to pause or skip after midnight on the 24th, you’ll still receive next month’s edition, as your box has already been allocated.

If you sign up after the 24th, you’ll have until midnight on the last day of the month for any adjustments. So, if you sign up on January 30th, just drop us an email by January 31st at midnight if you want to skip, pause, or cancel your rolling subscription.

All subscriptions are recurring unless you decide to skip, pause, or cancel. If you want to make any changes for the next month, just give us a shout before midnight on the 24th. For example, if you fancy skipping, pausing, or cancelling your February box, shoot us an email at hello@helloyummy-box.com by January 24th at midnight.

If you sign up after the 24th, you’ve got until midnight on the last day of the month for any adjustments (e.g. if you sign up on January 30th, just drop us a line by January 31st at midnight if you want to skip, pause, or cancel your rolling subscription.)

Just a friendly reminder: the 3-month, 6-month, and 12-month rolling subscriptions can’t be cancelled before the minimum term—think of it as a delicious commitment! You’ll be enjoying a discount off the regular £15.99/box price because you’re agreeing to that minimum term. Orders in progress cannot be cancelled.

No worries at all! Restarting your subscription is as easy as pie.

Just log into your account and click the 'Reactivate' button. This will get you back on track with this month's box. After you reactivate, your next payment will be processed the very next day, and then it’ll settle into a routine, charging on the 1st of each month unless you decide to skip, pause, or cancel again.

We’re really sorry to hear you’re missing an item from your box! We totally understand how disappointing that can be. To help us sort this out for you quickly, please drop us a line at hello@helloyummy-box.com.

Just a quick reminder: please let us know within 30 days of the originally promised delivery time if your order hasn’t arrived, has arrived damaged, or if you’re facing any other issues with your purchase. We’re here to help!

We’re really sorry to hear that your box has arrived damaged, but don’t worry, we’re here to help. Please drop us a line at hello@helloyummy-box.com.

To help us sort this out as quickly as possible, it’d be great if you could send us some photos of any damage for our Quality Assurance team. Once we have those images, we can address the issue with our warehouse and offer you some replacement options.

Just a friendly reminder: please let us know within 30 days of the originally promised delivery time if your order hasn’t arrived, has arrived damaged, or if you’re experiencing any other issues. We’re on it!

To log into your account, just click on the login icon in the top left corner of our website homepage. You’ll be prompted to enter your email address and a 4-digit authentication code that will be sent to you via email.

If you’re having any trouble, just give us a shout at hello@helloyummy-box.com, and we’ll be happy to help you out!

If you’d like to return your box, please make sure to do so within 14 days of it being dispatched. After that, we won’t be able to accept it for a refund. Just a heads up: we can only refund boxes that are unopened.

To initiate a return, drop us a line at hello@helloyummy-box.com, and we’ll provide you with our returns address and an authorisation code.

Please note that we’re not responsible for covering the return postage fees. You’re welcome to send your box back via a standard delivery service, but do keep a copy of your postage receipt, just in case your box doesn’t make it to our warehouse. Cheers!

If you fancy a chat about featuring in our box or exploring some collaborative marketing opportunities, we’d love to hear from you! Just drop us an email at hello@helloyummy-box.com, and we’ll be in touch!

We’re always keen to connect with bloggers and influencers! If you’re based in the UK and would like to review our box, chat about hosting giveaways or competitions, or feature in Q&A sessions, just drop us an email at hello@helloyummy-box.com.

Be sure to include a bit about yourself, your audience, and your social media handles. We’ll get back to you as soon as we can!