Shipping policy

1. Billing, Shipping and Payment Policies
   
   We ship within an estimated 14 business days after payment is received, which is subject to change at any time, without notice and liability. As soon as your box is on its way, you will receive an email containing a tracking number that allows you to track its progress. Kindly note that sometimes there may be shipping delays and/or product back-orders due to a stall involving the vendor/brand fulfillment process. You will not be eligible for a refund due to any unforeseen delays.
   
   Delivery can take 7-10 business days from when the package leaves the warehouse.
   
   Address changes must be made by the last day of the prior month in order to take effect for the next month's shipment. If the address is not updated in time, the shipping label will be printed with the previous address, therefore, the carrier has the right to charge a forwarding fee. If an item is returned to sender, due to an incorrect or undeliverable address, HelloYummy box will not be liable for a reshipment.
   
   You understand and agree that you shall receive no refunds and no exchanges for any Products once we or our supplier delivers these items to the carrier unless the Product received by you is damaged and/or expired. In a case of damaged or missing products, the subscriber must contact HelloYummy box within 14 days from the date the subscriber received the merchandise. In the case of a lost box or box showing as delivered, but not received, the subscriber must contact HelloYummy box within 14 days from the ship date. Any complaints received after the timeline given will not be eligible for a refund or replacement.
   
   All products purchased from or via the Service are transported and delivered to you by an independent carrier not affiliated with, or controlled by, HelloYummy box. The risk of loss for such products passes to you when HelloYummy box or our supplier delivers these items to the carrier. Title to products purchased on the Service passes to you when we receive full payment of all sums due for such products including any shipping and handling charges.
   
   All information that you provide in connection with a purchase or transaction or other monetary transaction interaction with the Service must be accurate, complete, and current. You agree to pay all charges incurred by users of your credit card or debit card, used in connection with a purchase or transaction or other monetary transaction interaction with the Service at the prices in effect when such charges are incurred. You will pay any applicable taxes, if any, relating to any such purchases, transactions or other monetary transaction interactions.
   
   Payments shall be processed through our site and shall be in the form you select when you either submit an order form or your register a paid Service. HelloYummy box reserves the right to withhold payment or charge back to your account any amounts otherwise due to us under this Agreement, or amounts due to any breach of this Agreement by you, pending HelloYummy box’s reasonable investigation of such breach. To ensure proper payment, you are solely responsible for providing and maintaining accurate contact and payment information associated with your account, which includes without limitation applicable tax information. You agree to pay all applicable taxes or charges imposed by any government entity in connection with your participation in the Service. If you dispute any payment made hereunder, you must notify HelloYummy box in writing within thirty (30) days of such payment. Failure to so notify HelloYummy box shall result in the waiver by you of any claim relating to such disputed payment. Payment shall be calculated solely based on records maintained by HelloYummy box. No other measurements or statistics of any kind shall be accepted by HelloYummy box or have any effect under this Agreement. We may withhold any taxes or other amounts from payments due to you as required by law.
   
   

If your credit or debit card payment is not processed successfully for any reason, we reserve the right to reattempt to process payment within 48 hours. In the event that the payment is still unsuccessful, we will give you at least 48 hours’ notice in advance of any further reattempt to process payment by sending an email to the email address you have provided to us. If you do not want us to reattempt to process payment, you must cancel your order in advance.